1. Delivery fees

Standard delivery is completely free on all orders, whether to a pickup point (Mondial Relay) or home delivery (Colissimo). Delivery fees to Europe are calculated according to the destination and shown during the ordering process.

Express delivery (Chronopost) and delivery to Europe are paid services. The corresponding fees including all taxes (TTC) are indicated during the ordering process, on a specific line separate from the product prices.

2. Delivery zones and times

The times indicated below start from the shipment of the package. Orders are prepared and shipped within 24 to 48 business hours after payment confirmation. Times are in business days and exclude Saturdays, Sundays, and public holidays.

2.1 Metropolitan France

Delivery method	Estimated time	Carrier	Rate
Pickup point	48 to 72 h	Mondial Relay	Free
Home delivery	48 to 72 h	Colissimo	Free
Express delivery	24 h (order placed before noon)	Chronopost	Paid

2.2 Europe

Delivery method	Estimated time	Carrier	Rate
Home delivery with signature	3 to 6 business days	Colissimo International	Depending on destination

Countries served: Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden.

3. Preparation and shipping

All orders are prepared and shipped within 24 to 48 business hours after payment confirmation. Preparation times exclude Saturdays, Sundays, and public holidays.

A shipping confirmation email containing your tracking number will be sent to you as soon as your package is taken in charge by the carrier.

In accordance with article L.216-1 of the Consumer Code, products will be delivered within the timeframes indicated during the ordering process. The deadlines are also reminded in the order confirmation email.

4. Order Tracking

As soon as your package is shipped, you will receive an email containing a tracking link. You can also track the status of your order at any time from your customer area.

5. Receipt and Transfer of Risks

When delivery is made against signature, this serves as proof of proper receipt of the package. The transfer of risks and responsibility related to the products occurs upon receipt by the customer.

In case of anomaly upon receipt (damaged package, missing or non-compliant product), we invite you to:

• Make precise reservations with the carrier at the time of delivery.
• Contact us within 48 hours following receipt at serviceclient@le-filet-de-camouflage.fr attaching photos of the package and the products concerned.

6. Delays and Force Majeure

The seller's liability cannot be engaged under any circumstances in case of delay or suspension of delivery attributable to the customer (incorrect address, repeated absence) or in case of force majeure as defined in article 1218 of the Civil Code.

In case of delivery delay exceeding 7 business days beyond the estimated date, the customer may terminate the contract under the conditions provided in articles L.216-2 and L.216-3 of the Consumer Code.

7. Contact Us

For any questions regarding your delivery, our customer service is at your disposal:

• Email: serviceclient@le-filet-de-camouflage.fr
• Address: SAS ZEPHYR O.S.C – 5 rue Fénelon – 33000 Bordeaux
• Availability: Monday to Friday, from 8:30 AM to 5:30 PM

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This policy complements the General Terms and Conditions of Sale available on le-filet-de-camouflage.fr.

In case of discrepancy, the GTC prevail.