At the camouflage net, we are keen to make you discover a large number of various and varied articles. We bet on the quality of our products to guarantee you the best shopping experience! The camouflage net is also:

• Online command 100% secure By bank card, Paypal or Apple Pay.
• Order follow -up where you can be informed of the delivery of your package.
• A free delivery throughout France for a limited period.
• Of the Easy feedback And a refund if the items do not suit you.
• A Customer service available and attentive In order to guarantee you the best shopping experience.

Our online store is open 24/7. So you have the freedom to order on our site when you wish. The order process is broken down into several steps:

1- Basket: Check the contents of your order. At this step, you can change the quantities.
2- Customer information: Enter your personal information and delivery address.
3- Delivery: Choose the delivery method you want according to the choices offered to you.
4- Payment: Several payment methods are offered to you, it's up to you. You can check the content of your order on the summary (item (s) and optional service (s) and delivery costs).
5- Order confirmation: To be sure that your order has been registered, you must reach this step. You can now print your order confirmation. You will also receive confirmation by e-mail with the reference of your order and the tracking number.

A full order, available in stock and validated by bank card before 1 p.m. treated during the day. For a complete order and validated by bank card after 1 p.m., The average processing time is 24 hours. Orders are prepared from Monday to Saturday, when all of them are available. If an item is unavailable, your order will be prepared upon receipt of the latter.

In order to be informed about monitoring your orders, you can go to our tracking platform. An order number (#1234) will then be requested. This is in the order confirmation email which is sent to you following your order.

If you have a valid promo code, enter it in the "Promo code" box during the payment process, and click "Apply".

If when you enter your tracking number, no information is available, it is likely that you had to wait a few more days before the information updates. This information depends on our carrier and can sometimes take several days to appear on our site. If the problem persists, please contact customer service.

We invite you first to verify that you have not received this email in the unwanted mailbox.
If you still can't find it, this is probably an error in your email address when placing the order.
Please contact our customer service in this case so that we can help you.

We accept All credit cards as well as the Payment via Paypal, with or without paypal account. We also accept payment via Apple Pay.

Contact us for a SEPA/Banking/Chorus transfer.

Check at first that the expiration date of your card is not exceeded. In a second step, check for having fulfilled Your name and first name in the appropriate field. If your bank transaction is refused, it may be an authorized ceiling exceeding. To make sure, we invite you to contact your bank To check the amount of this ceiling.

We only flow your card when your order is complete. Once the order is placed and the payment authorized, you will be debited within 24 hours of the confirmation email that you will have received.

Our site is hosted by Shopify Inc. and we have a SSL Safety Certificate 256 Bits. All information relating to pages, content, credit cards and transactions are thus protected by the same level of security used by banks. For more information. On this subject, see our legal notices.

We offer delivery everywhere in Europe!

For metropolitan France, we ensure Delivery between 24 and 72 hours according to the chosen shipping mode…

We are currently offering a delivery offer free 48/72 hours in mainland France for a limited period.

Our logistics platform is located in Seine-et-Marne.

Our offices are located in the Bordeaux region.

We work directly with our producers and therefore have no intermediary. This allows us to offer you more products at an advantageous price while limiting our production of waste.

Upon receipt of your order, it is important to Check that your package has not been damaged During transportation and the product is in perfect condition (and, if necessary, to note its detailed damage on the delivery slip of the carrier). This verification must be done at the time of delivery and in the presence of the driver. We recommend that you Keep packaging, these can be useful in the event of the product return, and are essential if you wish to benefit from your right of withdrawal.

First check the follow -up of your package via The link to your follow-up interface which was sent to you by e-mail after your order. If it is indicated during delivery, we invite you to wait until the scheduled delivery date. If your package is underway with the carrier, we invite you to recover it at the address indicated on the notice. We also ask you to check on your order tracking that the delivery address indicated on your order is correct.

Before contacting us, check on your order confirmation if the ordered product is different from the one you have received. If the element received is actually different from the one you ordered, please contact customer service by email.

Your order may be shipped in several packages. Check your order confirmation email To be sure that you do not have several follow -up numbers for our carrier. If all the packages have arrived and you still do not have all your products, contact customer service by email.

We do our maximum to ensure the intact and consistent delivery of your order. If however you receive a defective product, contact us and we guarantee you find a winning solution for you.

Quite. If this case arises, contact us. You have a withdrawal period of 14 days from the reception of the goods To send us your items and obtain a refund. Reference costs are your responsibility. Contact us beforehand and consult our return policy.

You have the right to withdraw, within a period of 14 (fourteen) days from receipt of your order. See our general conditions of sale for the detailed conditions of application of the right of withdrawal. To retract on your purchase, please do it from your customer area. You can consult our return policy. The product must be returned complete, including any accessories, and in a state allowing the sale of the product. A boiling of the product is recommended for the return. Any degradation observed will cause a discount on the value of the product.

By purchasing from the camouflage net, you benefit from the satisfied or reimbursed warranty. If your article does not suit you, you have 14 days to report it to us and obtain a refund. If your article is defective, we will find a winning solution for you (refund, free exchange, single promotion code). If your article is not received within the deadlines beforehand (see delivery times), we also guarantee a winning solution. For more information on this subject, contact us and consult our return policy. No one wants to regret a purchase, even less when it is made online. We attach importance to the feedback from our customers and do our maximum to make your purchases take place in all serenity.

Our customer service is available from: Monday to Friday from 9 a.m. to 6 p.m.

Please contact our customer service, we will find a solution to help you.