SAS ZEPHYR O.S.C – Simplified joint-stock company with a capital of €1,000
Head office: 5 rue Fénelon, 33000 Bordeaux
Bordeaux Trade Register: 899 544 704 – SIRET: 899 544 704 00039
VAT number: FR34899544704
President: Mr. Quemeneur
Contact: serviceclient@le-filet-de-camouflage.fr
Host: Shopify Inc., 126 York St., Ottawa, ON K1N 5T5, Canada
The company SAS ZEPHYR O.S.C (hereinafter “the Company” or “Le Filet de Camouflage”) publishes and operates the website https://le-filet-de-camouflage.fr (hereinafter “the Site”), which markets camouflage nets and accessories.
These General Terms and Conditions of Sale (hereinafter “GTC”) govern all contractual relations between the Company and any person making a purchase on the Site (hereinafter “the Customer”).
Any order placed on the Site implies prior, full, and unconditional acceptance of these GTC in their version effective on the day of the order.
The Company reserves the right to modify these GTC at any time. Changes do not apply to orders already validated. The Customer is invited to regularly consult the latest version in force on the Site.
“Customer”: refers to any natural or legal person who places an order on the Site.
“Consumer”: refers to any individual Customer acting for purposes outside their commercial, industrial, artisanal, liberal, or agricultural activity (preliminary article of the Consumer Code).
“Product(s)”: refers to all goods offered for sale on the Site.
“Order”: refers to any purchase of Product(s) made by the Customer on the Site, validated by payment.
“GTC”: refers to these General Terms and Conditions of Sale.
The Products offered for sale are those listed on the Site, subject to available stock. Each Product is described with its essential characteristics as defined by Article L.111-1 of the Consumer Code (name, features, condition, price).
The photographs illustrating the Products are not part of the contractual scope. However, the Company strives to present visuals as faithful as possible. Minor color differences may exist due to screen settings.
The Company reserves the right to modify the Product range at any time.
Product prices are indicated in euros (€) all taxes included (TTC), including VAT at the rate in force in the delivery country, in accordance with the rules applicable to intra-community distance sales (OSS scheme — Directive 2006/112/EC, as amended by Directive 2017/2455). For deliveries in France, French VAT is applied. The applicable VAT rate is determined based on the delivery address provided by the Client. The VAT amount is not displayed separately during the ordering process but appears on the invoice sent to the Client. Any change in the VAT rate may be reflected in the TTC price of the Products.
For professional Clients established in a European Union member state other than France, holding a valid intra-community VAT number and having mentioned it during their order, the prices displayed on the Site are understood to be excluding tax (excl. VAT). VAT is not applicable in accordance with Article 262 ter, I of the General Tax Code and Article 138 of Directive 2006/112/EC (reverse charge mechanism). The Company reserves the right to verify the validity of the intra-community VAT number provided via the European Commission's VIES system. In case of an invalid or unverifiable number, the VAT of the delivery country will be applied.
Prices do not include delivery charges, which are indicated separately before order validation and billed additionally depending on the order amount and the delivery geographic area.
The applicable price is the one displayed on the Site at the time of order validation. The Company reserves the right to modify its prices at any time, without affecting orders already validated.
The Client selects the desired Products and adds them to their cart. They verify the order summary (Products, quantities, prices, delivery address) and can correct any errors before proceeding to payment.
The Client acknowledges these GTC and accepts them by ticking the designated box, then definitively validates their order by clicking the "Confirm my order" button.
The Client's order confirmation constitutes irrevocable acceptance of these GTC and forms the conclusion of the sales contract, subject to the actual availability of the Product. A confirmation email is sent to the Client.
In case of unavailability of a Product after order validation, the Company informs the Customer as soon as possible. The Customer can then choose between replacement by a product of equivalent quality and price or full refund of the concerned Product, made within 14 days.
Payment is made online, at the Customer's choice, by bank card, PayPal, or Stripe. Payment is due in full at the time of order.
Transactions are secured by SSL encryption protocol (AES-256). The Company complies with PCI-DSS standard requirements. Payment data is never stored on the Company's servers.
In case of fraudulent use of their bank card, the Customer may demand the cancellation of the payment. The cardholder must contest the debit in writing with their bank within the legal deadlines (70 days, or 120 days if their contract provides for it). The disputed amounts are credited back within a maximum of one month, free of charge for the holder.
A dematerialized invoice is sent to the Customer by email for each order. It mentions the identity of the parties, the date, the details of the Products, the unit prices excluding and including VAT, as well as the delivery charges.
Delivery charges are indicated including VAT, on a separate line from the Product price, during the ordering process. They vary according to the delivery area and the chosen carrier (Mondial Relay, La Poste, Colissimo, etc.).
Orders are generally delivered within 48 to 72 business hours. Shipping times vary depending on the selected carrier and are indicated at the time of order. Delivery times are understood as business days and exclude Saturdays, Sundays, and public holidays.
Maximum delivery time: in accordance with article L.216-1 of the Consumer Code, unless otherwise indicated at the time of order, Products are delivered within a maximum period of thirty (30) days from the validation of the order.
In case of exceeding the delivery time indicated at the time of order (or, failing that, the 30-day period), the Customer may, in accordance with articles L.216-6 and L.216-7 of the Consumer Code:
Exception: when meeting the deadline is an essential condition of the contract (for example, a mandatory date communicated by the Client before the order), the Client may immediately terminate the contract without prior formal notice.
The Client checks the condition of the package upon receipt. In case of visible damage or missing Product, the Client must make precise and justified reservations with the carrier at the time of delivery and inform the Company by e-mail within three (3) working days.
The transfer of risk of loss and damage to the Products occurs when the Client (or a third party designated by them) physically takes possession of the Products, in accordance with Article L.216-4 of the Consumer Code.
In case of a lost or damaged package during transport, the Company will, at the Client's choice, either resend the order or fully refund the concerned order within 14 days. The Company handles the procedures with the carrier.
The Company retains full ownership of the Products sold until full payment of the price, including principal, fees, and taxes.
The transfer of risks to the Client occurs upon physical possession of the Product, regardless of the transfer of ownership.
In accordance with Articles L.221-18 and following of the Consumer Code, the Client, as a consumer, has a period of fourteen (14) days from the receipt of the Product to exercise their right of withdrawal, without having to justify any reason.
Preferred method – Client area: the Company provides the Client with an online return procedure. The Client logs into their client area (via the "View your order" link in the confirmation e-mail or directly on their Client Account), accesses the relevant order, and clicks on "Request a return." The reason for the return is optional. A one-time use login code is sent by e-mail for identification.
Other legal means: the Client may also exercise their right of withdrawal by any unambiguous written statement (or via the standard form in Annex 2), addressed to:
After the request is validated, the Client receives return instructions by e-mail, accompanied, if applicable, by a return label.
Return address: Products must be returned to the address provided in the return instructions (partner warehouse). Please do not send your packages back to the head office unless expressly instructed otherwise.
In accordance with Article L.221-28, 3° of the Consumer Code, the right of withdrawal does not apply to goods made according to the consumer's specifications or clearly personalized. This notably concerns custom-made nets (specific dimensions, particular cutouts, any personalized adaptation).
In case of valid withdrawal, the Company refunds the Customer all amounts paid, including standard delivery charges, within a maximum of fourteen (14) days from receipt of the withdrawal decision.
The refund may be delayed until receipt of the returned Product or until the Customer provides proof of shipment, the date considered being the first of these events.
The refund is made via the same payment method used at the time of the order, unless expressly agreed otherwise by the Customer.
Clarification on delivery charges: if the Customer has chosen a delivery method more expensive than the standard method offered, the Company refunds only the standard delivery charges (Article L.221-24 of the Consumer Code).
Regardless of the legal right of withdrawal, the Company offers an optional commercial warranty. Confident in the quality of our Products, they can be returned within thirty (30) days from receipt, without justification.
This warranty applies to both consumers and professional customers.
Any return request under this warranty must be made exclusively via the customer area accessible through this link: Customer Account (log in, access the order, click on "Request a return"). After verifying compliance with deadlines, a return label and the necessary instructions are sent by email.
After receipt and verification of the Product returned in accordance with the instructions, the Company proceeds to refund the price of the Product via the same payment method used at the time of the order.
Nature of the commercial warranty: this warranty is granted free of charge by the Company and does not replace the legal warranties of conformity and hidden defects that the consumer benefits from (articles L.217-1 and following of the Consumer Code and articles 1641 and following of the Civil Code).
In accordance with articles L.217-1 to L.217-32 of the Consumer Code, the Company is liable for defects of conformity appearing within two (2) years from the delivery of the item. It is also liable for defects of conformity resulting from packaging, assembly instructions, or installation when this has been charged to it.
Within the framework of this warranty, the consumer:
The consumer can obtain a price reduction or a full refund if:
When the defect is serious enough, the consumer can request a price reduction or the immediate termination of the contract without going through repair or replacement.
MANDATORY BOX – LEGAL WARRANTY OF CONFORMITY
The consumer has a period of two years from the delivery of the item to enforce the legal warranty of conformity in case a lack of conformity appears. Within this period for new items, the consumer is only required to prove the existence of the lack of conformity and not the date of its appearance.
The legal warranty of conformity imposes on the professional, if applicable, the obligation to provide all necessary updates to maintain the conformity of the item.
The legal warranty of conformity entitles the consumer to repair or replacement of the item within thirty days following their request, free of charge and without major inconvenience to them. If the item is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty. If the consumer requests repair of the item but the seller imposes replacement, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the item.
The consumer may obtain a purchase price reduction by keeping the item or terminate the contract by being fully reimbursed upon return of the item, if: 1° the professional refuses to repair or replace the item; 2° the repair or replacement of the item occurs after a delay of thirty days; 3° the repair or replacement of the item causes a major inconvenience for the consumer, notably when the consumer permanently bears the costs of retrieving or removing the non-compliant item, or bears the installation costs of the repaired or replacement item; 4° the non-conformity of the item persists despite the seller's unsuccessful attempt to bring it into conformity.
The consumer is also entitled to a price reduction or contract cancellation when the lack of conformity is so serious that it justifies an immediate price reduction or contract cancellation. The consumer is then not required to request repair or replacement of the item beforehand.
The consumer is not entitled to cancel the sale if the lack of conformity is minor. Any period during which the item is immobilized for repair or replacement suspends the warranty that was still running until the delivery of the restored item.
The rights mentioned above result from the application of articles L.217-1 to L.217-32 of the Consumer Code.
A seller who in bad faith obstructs the implementation of the legal warranty of conformity is subject to a civil fine of up to 300,000 euros, which may be increased to 10% of the average annual turnover (article L.241-5 of the Consumer Code).
The consumer also benefits from the legal warranty against hidden defects under articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the item is kept or a full refund upon return of the item.
In accordance with articles 1641 to 1649 of the Civil Code, the Customer may invoke the warranty against hidden defects within two (2) years from the discovery of the defect. It is the Customer's responsibility to prove that the defect existed at the time of purchase, that it was hidden, and that it renders the Product unfit for its intended use. The Customer may then choose between rescission of the sale or a price reduction.
The costs of returning the Product are reimbursed to the Customer upon presentation of proof.
Legal warranties do not cover defects resulting from misuse, lack of maintenance, installation not in accordance with the provided instructions, or normal wear and tear of the Product.
To invoke a legal warranty, the Customer contacts customer service at serviceclient@le-filet-de-camouflage.fr by attaching a copy of their invoice and a description of the observed defect. The Company will indicate the procedure to follow for the return of the Product.
The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations results from a force majeure event within the meaning of article 1218 of the Civil Code. The affected Party shall inform the other as soon as possible. If the force majeure event lasts beyond thirty (30) days, each Party may terminate the contract without compensation.
All elements of the Site (texts, images, logos, videos, architecture, graphic charter) are the exclusive property of the Company or its licensors. These elements are protected by French and international intellectual property laws.
Any reproduction, representation, modification, distribution or total or partial exploitation of these contents, by any means whatsoever, without the prior written authorization of the Company, is strictly prohibited and may constitute an infringement offense.
The Company collects and processes the Customer's personal data within the framework of order execution and commercial relationship management, in accordance with Regulation (EU) 2016/679 (GDPR) and Law No. 78-17 of January 6, 1978, as amended.
The data processing implemented mainly aims at order processing, invoicing, customer relationship management, and, if applicable, commercial prospecting with the Customer's consent.
Data may be communicated to service providers involved in order execution (carriers, payment providers) and, if applicable, to competent authorities.
The Customer has the right to access, rectify, erase, portability, restrict processing, and object. These rights can be exercised by email at serviceclient@le-filet-de-camouflage.frA response is sent within one (1) month.
Data is retained for the duration necessary for the purposes of processing and for a maximum of three (3) years after the last contact, except for data necessary to prove a right or contract, archived for five (5) years.
For more information on the use of cookies and the management of personal data, the Customer is invited to consult the Privacy Policy accessible on the Site.
The Company commits to providing its services diligently and according to best practices. It regularly conducts checks on the Site's functionality and accessibility and reserves the right to temporarily interrupt it for maintenance reasons.
The Products comply with current French legislation. The Company's liability cannot be engaged in case of non-compliance with the legislation of the delivery country. It is the Customer's responsibility to verify the compliance of the Products with local regulations.
The Company cannot be held responsible for difficulties accessing the Site due to external circumstances, force majeure, or disruptions in telecommunications networks.
Limitation of liability: to the extent permitted by law, the total liability of the Company for an order is limited to the total amount paid by the Customer for that order. This limitation does not apply in cases of fraud, gross negligence, physical harm, or when the law does not allow such limitation.
The Site may contain links to third-party websites. The Company exercises no control over these sites and disclaims all responsibility regarding their content, products, or services. The Customer is invited to review their own terms of use.
The Customer is prohibited from using the Site or its content for illegal purposes, to infringe the intellectual property rights of the Company or third parties, to harass or discriminate against anyone, to submit false or misleading information, to transmit viruses or malicious code, or to compromise the security of the Site. The Company reserves the right to suspend access to the Site in case of proven breach.
Any complaint must be sent to customer service by email at serviceclient@le-filet-de-camouflage.fr (Monday to Friday, from 8 a.m. to 6 p.m.).
In accordance with articles L.612-1 and following of the Consumer Code, in case of a dispute not resolved after a complaint to customer service, the consumer Customer may contact the designated consumer mediator free of charge:
The Professional Mediation Company
24 rue Albert de Mun – 33000 Bordeaux
The Customer may also use the European online dispute resolution platform: https://webgate.ec.europa.eu/odr/
These GTC are subject to French law. The consumer Customer may bring an action before the territorially competent court under the Code of Civil Procedure or the court of the place where they resided at the time of the conclusion of the contract or the occurrence of the damaging event.
These GTC constitute the entire agreement between the Company and the Customer regarding orders placed on the Site.
If any clause of these GTC is declared null or unenforceable, the other clauses remain fully in effect.
The fact that the Company does not exercise a right recognized herein does not constitute a waiver of that right.
Article L.217-4 of the Consumer Code
"The seller is required to deliver goods that conform to the contract and is liable for any non-conformity defects existing at the time of delivery. They are also liable for non-conformity defects resulting from packaging, assembly instructions, or installation when this has been assigned to them by the contract or carried out under their responsibility."
Article L.217-5 of the Consumer Code
"The good is in conformity with the contract if it is suitable for the use usually expected of a similar good and, where applicable, if it corresponds to the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model; if it has the qualities that a buyer can legitimately expect in view of public statements made by the seller, the producer or their representative, notably in advertising or labeling; or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, made known to the seller and accepted by the latter."
Article L.217-12 of the Consumer Code
"The action resulting from non-conformity is prescribed by two years from the delivery of the good."
Article 1641 of the Civil Code
"The seller is liable for the warranty against hidden defects of the sold item which make it unfit for the use for which it is intended, or which so diminish that use that the buyer would not have acquired it, or would have given a lower price for it, if they had known about them."
Article 1648, first paragraph of the Civil Code
"The action resulting from hidden defects must be brought by the buyer within two years from the discovery of the defect."
(Please complete and return this form only if you wish to withdraw from your order)
To the attention of:
SAS ZEPHYR O.S.C – 5 rue Fénelon – 33000 Bordeaux
E-mail: serviceclient@le-filet-de-camouflage.fr
I hereby notify you of my withdrawal from the contract concerning the sale of the following item(s):
Ordered on: ........................................................
Received on: ........................................................
Order number: ........................................................
Name of the consumer(s): ........................................................
Address: ........................................................
Signature (only if sent on paper):
Date: ........................................................
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The current version of the GTC can be consulted at any time on le-filet-de-camouflage.fr
