At Le Filet de Camouflage, we are committed to introducing you to a wide variety of products. We focus on the quality of our products to guarantee you the best shopping experience! Le Filet de Camouflage also offers:

• A 100% secure online order process with credit card, PayPal, Apple Pay, or bank transfer.
• Order tracking so you can be informed about the delivery of your package.
• Free delivery throughout France.
• Easy returns and a refund if the items do not suit you.
• A customer service that is available and attentive to ensure you have the best shopping experience.

Our online store is open 24/7. You have the freedom to place an order on our site whenever you want. The ordering process is divided into several steps:

1- Cart: check the contents of your order. At this stage, you can modify the quantities.
2- Customer information: enter your personal information and delivery address.
3- Delivery: choose the delivery method you want from the options offered.
4- Payment: several payment methods are available for you to choose from. You can review the contents of your order in the summary (item(s) and optional service(s), delivery method and fees).
5- Order confirmation: to be sure your order has been recorded, you must reach this step. You can now print your order confirmation. You will also receive a confirmation email with your order reference and tracking number.

To stay informed about the status of your orders, you can visit our tracking platform. An order number (#1234) will then be requested. This number can be found in the order confirmation email sent to you after your purchase.

If you have a valid promo code, enter it in the "Promo code" box during checkout, and click "Apply."

If, when you enter your tracking number, no information is available, it is likely that you need to wait a few more days for the information to update. This information depends on our carrier and can sometimes take several days to appear on our site. If the problem persists, please contact customer service.

We first invite you to check that you have not received this email in your spam folder.
If you still cannot find it, it is probably due to an error in your email address when placing the order.
In this case, please contact our customer service so that we can assist you.

We accept all credit cards as well as payment via PayPal, with or without a PayPal account. We also accept payment via Apple Pay.

Contact us for a SEPA/Bank/Chorus transfer.

We also offer payment in 3 installments without fees with our provider Klarna.

First, check that the expiration date of your card has not passed. Next, make sure you have entered both your last name AND your first name in the appropriate field. If your bank transaction is declined, it may be due to exceeding your authorized limit. To confirm this, we invite you to contact your bank to verify the amount of this limit.

Our site is hosted by Shopify Inc. and we have a 256-bit SSL security certificate. All information related to pages, content, credit cards, and transactions is thus protected by the same level of security used by banks. For more information on this, please see our legal notice.

We offer delivery throughout Europe!

Mainland France

• Express delivery: 24 business hours (if ordered before noon)
• Colissimo delivery: 48 to 72 business hours

Europe — 3 to 6 business days

Home delivery with signature:

Germany, Monaco, Luxembourg, Netherlands, Belgium, Austria, Denmark, Finland, Greece, Italy, Portugal, Spain, Sweden, Bulgaria, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Romania, Slovakia, Slovenia, Croatia

We currently offer free delivery within 48/72 business hours via Mondial Relay or home delivery in mainland France.

Our stock is located in Seine-et-Marne.

Upon receiving your order, it is important to carefully check that your package has not been damaged during transport and that the product is in perfect condition (and, if applicable, to note any detailed damages on the carrier's delivery receipt). This check must be done at the time of delivery and in the presence of the driver. We recommend that you keep the packaging, as it may be useful in case of product return.

First, check the tracking of your package via the link to your tracking interface that was sent to you by email after your order. If it shows that the package is out for delivery, we invite you to wait until the scheduled delivery date. If your package is held by the carrier, we invite you to pick it up at the address indicated on the delivery notice. Please also verify on your order tracking that the delivery address provided on your order is correct.

Before contacting us, please check your order confirmation to see if the product ordered is different from the one you received. If the item received is indeed different from what you ordered, please contact customer service by email.

Your order may be shipped in multiple packages. Check your order confirmation email to make sure you don’t have multiple tracking numbers from our carrier. If all packages have arrived and you still don’t have all your products, contact customer service by email.

We do our utmost to ensure the intact and compliant delivery of your order. In case of a defective or non-compliant product, you benefit from the legal guarantees provided by law.

We invite you to contact us so that we can process your request as quickly as possible.

Absolutely!

Confident in the quality of our products, we offer a 30-day "satisfied or refunded" guarantee.

If the product does not fully satisfy you, you have 30 days from the date of receipt to return it to us, with no need to provide a reason!

To exercise your right of withdrawal, you can make your request from your customer account.
For more information, please see our return and refund policy.

You benefit from the legal guarantees provided by law, including:

-the 14-day withdrawal right from the receipt of your order (articles L.221-18 and following of the Consumer Code);
-the legal guarantee of conformity (articles L.217-3 and following of the Consumer Code).

Additionally, we offer a 30-day commercial "satisfied or refunded" guarantee.

All applicable terms are detailed in our General Terms and Conditions of Sale, available at any time on our website.

Our customer service is available from 8:30 AM to 5:30 PM, Monday to Friday

Please contact our customer service, we will find a solution to help you.